img

Customer Service

Ordering

Account access problems
Recently we upgraded our website and pre-existing accounts may have been deactivated. Please register again to enjoy the new Http://www.kamash.luxury/. If you continue to have problems accessing your account please Contact Us @ customerservice@kamash.luxury and explain the problem in detail.

Placing an order
Ordering online with http://www.kamash.luxury/ is as easy as 1,2,3. First, browse through our selection of exciting items and choose the item(s) you would like to purchase. Then add the item to your shopping cart and proceed shopping or continue to check out. That's it! It's that easy.

Cancelling my order
After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact a Customer Service representative @ customerservice@kamash.luxury. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or cancelled.

Sales tax
Http://www.kamash.luxury/ is required by law to charge appropriate sales tax for orders with ship to addresses within India. All prices on our website are including of all taxes, duties & handling charges.

Security 
Absolutely! We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely. None of our customers have ever reported fraudulent use of their credit card information as a result of giving it to us over the Web, but if you ever suspect that your credit card information is being used without your knowledge, you should contact your credit card company immediately.

Easy & Free Returns

21-Day money back guarantee

Kamash stands behind our product & wants you to be fully satisfied with every item that you purchase online from http://www.kamash.luxury/. In the odd case if you are not satisfied with an item that you have purchased online, you may return the item within 21 days from order date of items for a full refund of purchase price. All shipping charges & return shipping charges are free. All sales become final after 21 days from date of order.

HOW TO RETURN EASILY LIKE YOU PURCHASE LUXURY PRODUCTS :

  1. After log in to your account from the top right side of website you are able to see dashboard option in place of my cart.
  2. After click into the dashboard you are able to see your whole account information.
  3. Under recent orders / my orders click on view order/ view order details on the order number you want to return.
  4. If your order is less than 21 days old from the order date you are able to see return button under about this order. Just click on that return button & your return request is raised & pick up of product from your shipping address is processed according to delhivery return pick up schedule.

If you have any quires please mail us at customerservice@kamash.luxury before raise a return request.

Please note all sales become final after 21 days from date of order & there is no return button shows under your dashboard.

 

Please handle like a luxury product customer otherwise ready for the following :

All items must be in its original packaging and its original condition with labels, hand tags still attached, in resalable condition, unused, & unwashed.

All returns and exchanges are subject to approval. Kamash reserves the right to inspect and return product to the customer after receiving shipping charges for both returning the product & again shipped back to customer  if they are not acceptable. Unaccepted returns will be shipped back to the customer after receiving shipping charges for both returning the product & again shipped back  with a letter stating our reason for your denied claim. We cannot accept a return with any indication that it has been used or handled in such a manner that prevents Kamash from reselling the product.

Laundered items will not be acceptable. If we receive returns & exchanges that do not comply, they will be returned to you after receiving shipping charges for both returning the product & again shipped back  and no credits will be issued.

Please note that customer have to pay shipping charge in advance for both returning the product & again shipped back to customer if the return product doesn’t qualifies for reselling then only the return product is shipped back to customer.

 

Easy Refund

After the return product qualifies for reselling. You can expect a refund within 10 days of our receiving your returned product.

How to get refund easily like you pay for luxury products :

  1. If you have selected cc avenue payment gateway while ordering than you will get refund according to cc avenue refund policy to the same bank or card which you have used while ordering.
  2. If you have used cash on delivery then you have to e mail your bank details to customerservice@kamash.luxury   after raising the return request to transfer us the refund amount into your account.

 

Free Shipping

Shipping options
We currently offer shipping with Delhivery courier for our customers in India. You will receive your order according to Delhivery courier delivery timings. If you want your product ship from any other courier , you want to know the duration of Delhivery courier timings. Please contact us @ customerservice@kamash.luxury before placing the order. All shipping charges are free.

Track packages
Find the Delhivery tracking number in the e-mail we sent you confirming that your order has been shipped. We will updating you regarding the status of your order or you will Use that number at www.delhivery.com to check the status of your order online. It may take 24 hours before tracking information appears on the Delhivery web site.

If your order appears late, remember:

Credit card approval must be received prior to processing.

Order Status
You can look at past and pending orders. You must be a Registered Customer to use Order Status. Click here to check your Order Status. 
Also, you will receive two e-mails after you have placed your order and provided us with a valid e-mail address:

  • The first confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours.
  • The second confirms that your order has been shipped (any tracking information will be included); this e-mail should arrive within approximately 24 hours following authorization of your credit card and verification of your information.

Miscellaneous

About KAMASH
Kamash is an importer, franchiser & retailer of luxury home linen brands from Europe & America. It is going to be the biggest online portal of luxury home linen brands which is yet to be launched in Asia,  selling luxury fashion brands like Louis Vuitton, Hermes, Gucci, Prada, etc on a large scale. Beyond online we are going to soon starting manufacturing luxury home linens in India for the first time in history of world to reduce its cost & make it reachable to mass population of world which cannot afford it.

Contact Information
We welcome any comments, suggestions and ideas that will make your shopping experience, online enjoyable. Tell us how we can help by contacting us. We would love to hear from you!

My Cart

You have no items in your shopping cart.